Complaint & Appeal Policy
Appeal Procedure
Any candidate or certified person, who fails to satisfy an examination or surveillance, may appeal against the decision. Where an appeal is received the following procedure will be followed.
Appeals can be processed on the following decisions:
- Refusal to grant initial certification
- Refusal to grant continual certification
- Refusal to grant upgrade certification
- Reduction in certification grade
All appeals shall be received by the Certification Manager and details of appeals shall be recorded in the Appeals Register maintained by the Certification Manager.
Complaint Procedure
The purpose of this procedure is to describe handling of incident, complaint and appeals received from the candidate / certified person, in house and from other parties.
This procedure covers all complaint and appeal received at Organization by any means, like written, verbal, e–mail etc. It also includes adverse findings during audits.
Management Representative is responsible for receiving the complaint and appeal from the candidate / certified persons / other parties. They in consultation with the office staff and examiners / invigilators are responsible for handling, validating and analysis of the complaint and appeal to the satisfaction of the candidate / certified persons / other parties
All the complaint and appeal received by Organization will be closed within 7 working days after receipt of the complaint and appeal. Send Email to: info@peebonline.com